Gamble Aware
Gambling should be fun, not a problem.
If you're worried about your gambling or someone else's, help is available 24/7.
What is Responsible Gambling?
Responsible gambling means gambling for entertainment, not as a source of income. It's about making informed choices, understanding the odds, and never spending more time or money than you can afford to lose.
At CELESTIA, we are committed to promoting responsible gambling and providing a safe, secure, and supportive environment for all our players. We believe that gambling should remain an enjoyable leisure activity and should never become a financial or emotional burden.
This page provides information, tools, and resources to help you maintain control of your gambling and recognize potential warning signs of problem gambling.
Principles of Responsible Gambling
Entertainment First
Gambling should be viewed as entertainment, not as a way to make money or solve financial problems.
Set Limits
Always set time and money limits before you start gambling and stick to them.
Never Chase Losses
Accept losses as part of the entertainment cost. Never try to win back money you've lost by increasing your bets.
Balance is Key
Don't let gambling interfere with your daily responsibilities or become your primary leisure activity.
Stay Aware
Be conscious of your emotions while gambling. Don't gamble when stressed, depressed, or under the influence of alcohol or drugs.
Understand the Games
Know the rules and odds of the games you play. Remember that games are designed with a house edge, meaning the operator will profit in the long run.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Being aware of the warning signs can help you recognize if your gambling habits are becoming problematic:
- Spending more time or money on gambling than you can afford
- Finding it difficult to stop or control your gambling
- Lying to family members or friends about your gambling
- Gambling to escape problems or relieve feelings of anxiety or depression
- Borrowing money, selling possessions, or not paying bills to fund gambling
- Neglecting work, education, personal needs, or family responsibilities because of gambling
- Feeling irritable or restless when not gambling
- Attempting to win back gambling losses with more gambling ("chasing losses")
- Arguments with friends or family about money and gambling
- Loss of interest in activities or hobbies that were previously important
If you recognize any of these signs in yourself or someone you know, it may be time to seek help. Remember, recognizing that you may have a problem is the first step toward recovery.
Self-Assessment: Is Your Gambling a Problem?
Ask yourself the following questions to assess your gambling behavior:
- Have you ever needed to gamble with increasing amounts of money to feel the same excitement?
- Have you felt restless or irritable when trying to reduce or stop gambling?
- Have you made repeated unsuccessful attempts to control, cut back, or stop gambling?
- Do you often think about gambling, such as reliving past gambling experiences, planning your next gambling session, or thinking of ways to get money for gambling?
- Do you often gamble when feeling distressed (e.g., helpless, guilty, anxious, or depressed)?
- After losing money gambling, do you often return to "get even" (chase your losses)?
- Have you lied to conceal your involvement with gambling?
- Has gambling jeopardized or caused you to lose a significant relationship, job, or educational or career opportunity?
- Have you relied on others to provide money to relieve desperate financial situations caused by gambling?
If you answered "yes" to four or more of these questions, we encourage you to seek professional help by contacting one of the organizations listed in the Support Resources section below.
Our Responsible Gambling Tools
CELESTIA offers a range of tools to help you maintain control of your gambling:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits help you control your spending and stay within your budget.
How to Set Up: Go to your Account Settings > Responsible Gambling > Deposit Limits
Loss Limits
Control how much you can lose in a specific period by setting daily, weekly, or monthly loss limits. Once you reach your limit, you won't be able to place more bets until the period resets.
How to Set Up: Go to your Account Settings > Responsible Gambling > Loss Limits
Session Time Limits
Define how long you can play in a single session. When you reach your time limit, you'll be notified and encouraged to take a break.
How to Set Up: Go to your Account Settings > Responsible Gambling > Session Time Limits
Reality Checks
Set up periodic notifications that remind you how long you've been playing and display your net wins/losses during that session. These reminders help you stay aware of your gambling activity.
How to Set Up: Go to your Account Settings > Responsible Gambling > Reality Checks
Time-Out (Take a Break)
Need a short break from gambling? You can temporarily suspend your account for 24 hours, 7 days, 30 days, or a custom period of your choice up to 6 weeks.
How to Set Up: Go to your Account Settings > Responsible Gambling > Take a Break
Self-Exclusion
If you feel you need a longer break, you can self-exclude from our platform for 6 months, 1 year, 2 years, 5 years, or permanently. During this period, you won't be able to access your account or create a new one, and we'll take reasonable steps to prevent marketing communications from reaching you.
How to Set Up: Go to your Account Settings > Responsible Gambling > Self-Exclusion
Account History
Review your gambling activity, including deposits, withdrawals, bets, wins, and losses. This feature helps you maintain awareness of your gambling patterns and expenditure.
How to Access: Go to your Account Settings > Account History
Note: Increases to limits will take effect after 24 hours, while decreases take effect immediately. This cooling-off period is designed to prevent impulsive decisions during gambling sessions.
Protecting Minors
It is illegal for anyone under the age of 18 (or the legal gambling age in your jurisdiction) to gamble. CELESTIA takes the protection of minors very seriously and has implemented the following measures:
- Strict age verification procedures during registration
- Additional identity checks for large deposits and withdrawals
- No marketing or advertising directed at minors
- Clear 18+ symbols and responsible gambling messages on all our materials
Parental Controls
If you share your computer or device with minors, we recommend installing parental control software to prevent them from accessing gambling websites, including CELESTIA. These tools help you:
- Block access to gambling websites and applications
- Restrict gambling-related content
- Monitor and control internet usage
Some recommended parental control software includes Net Nanny, Qustodio, and Norton Family. Most operating systems and browsers also offer built-in parental control features.
Support Resources
If you or someone you know is struggling with gambling-related issues, the following organizations provide confidential support, advice, and treatment options:
GamCare
The leading provider of information, advice, and support for anyone affected by problem gambling in the UK.
Phone: 0808 8020 133 (24/7, free)
Website: www.gamcare.org.uk
Live Chat: Available on their website
BeGambleAware
Provides information to help people make informed decisions about their gambling.
Phone: 0808 8020 133 (24/7, free)
Website: www.begambleaware.org
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
Phone: 0330 094 0322
Website: www.gamblersanonymous.org.uk
National Problem Gambling Clinic
Provides treatment for problem gamblers living in England and Wales aged 16 and over.
Phone: 020 7381 7722
Website: National Problem Gambling Clinic
GamBlock
Software that blocks access to online gambling sites and applications.
Website: www.gamblock.com
Betfilter
Software designed to block gambling websites and applications on all devices.
Website: www.betfilter.com
GAMSTOP
A free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk
International players can find additional support through these global resources:
Frequently Asked Questions
How do I know if I have a gambling problem?
Signs of a gambling problem include spending more money or time than intended, hiding your gambling from others, gambling to escape problems, chasing losses, and experiencing negative consequences in your personal or financial life due to gambling. If you're concerned, try the self-assessment test on this page or contact one of the support organizations listed.
Can I reopen my account during a self-exclusion period?
No, once you've set up a self-exclusion, it cannot be canceled or reduced before the selected time period has elapsed. This measure is designed to provide a cooling-off period for those who feel they need a break from gambling.
Will setting limits affect my gaming experience?
Setting limits helps you maintain control of your gambling without diminishing your enjoyment. In fact, knowing you're playing within your means can enhance your gaming experience by reducing stress and ensuring gambling remains a form of entertainment rather than a financial burden.
How can I help a friend or family member with a gambling problem?
Approach the conversation with empathy and without judgment. Share your concerns and offer your support. Encourage them to seek professional help from the resources listed on this page. Remember that the person must acknowledge they have a problem before they can begin to address it. You can also contact the support organizations yourself for advice on how to help someone close to you.
How do I set up parental controls?
Most operating systems and browsers have built-in parental controls that can be activated in the settings. Additionally, you can install specialized software such as Net Nanny, Qustodio, or Norton Family. These tools allow you to block access to gambling websites and applications, establish time limits for device usage, and monitor online activity.
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling policies or need assistance with our responsible gambling tools, please don't hesitate to contact our dedicated Responsible Gambling Team:
Email: responsible@celestiagaming.com
Phone: +44 800 123 4567
Live Chat: Available 24/7 from your account dashboard
Our team is specially trained to provide information, advice, and support regarding responsible gambling practices and can help you access additional resources if needed.